FAQs

Frequently Asked Questions (FAQs)

1. Where is Batuwaa.com based?

Batuwaa.com is proudly based in India, New Delhi offering unique and stylish fashion Bags for customers across the country.

2. How can I contact Batuwaa.com for support?

You can reach us via the following channels:

Feel free to contact us for any inquiries or assistance with your order!

3. How long does it take to dispatch my order?

We dispatch orders within 24 to 72 hours after the order confirmation. You will receive a tracking link once your order is dispatched.

4. When will I receive my order?

Delivery typically takes 4 to 15 days, depending on your location. We work with trusted delivery partners to ensure timely and secure shipping.

5. What is the return or refund policy?

If there is any issue with your order, we offer a replacement policy. To process a return or refund:

  1. Make a video before opening the product.
  2. Share the video with us via email at care@batuwaa.com or on WhatsApp at +91 9266104397.

We will review your request and arrange a replacement if the product is damaged or incorrect.

6. Can I track my order?

Yes, once your order is dispatched, we will provide a tracking link via email or WhatsApp, so you can monitor your delivery status in real-time.

7. Do you ship internationally?

Yes , Batuwaa.com ships Worldwide. Contact Us !